Alkaione Water Ionizer Return Policy
We invite you to try out our water ionizers and enjoy the benefits for up to 30 days. We are so sure that you will be satisfied with your Alkaione Ionizer, that we offer you a 60-day money back guarantee. If at any time during the first 30 days you wish to return your unit, in like new condition* and in its original packing we will give you a full refund, less 15% restocking fee**. Shipping fees in this case are non-refundable, and are to be handled solely by the customer. Any shipping costs incurred, by Alkaione Water when providing free shipping will also be deducted from the customer’s refund.
*”Like new condition” means the ionizer is not scratched, damaged or broken in any way and is returned with all the hoses, connectors, parts, manuals etc.
**For those customers purchasing Alkaione products through a financial institution (financing) a 20% restocking fee will apply to any returns within the 30-day period.
All ionizers shipped in the India require Adult Signature confirmation upon delivery. Alkaione Water® India, Inc. is NOT responsible for lost or stolen packages. If the post office delivery confirmation shows that your package was delivered, please contact your local post or delivery service. An option to purchase delivery insurance is offered if this is a concern.
Alkaione Water® India, Inc cannot be responsible for any delay in the delivery of packages, or for delay by customs inspection of International orders.
No return can be accepted without our prior authorization. Email – Hello@alkaione.com or Phone+91 (829) 723-4141 for an Approval # before returning any product to Alkaione Water. Any product received without a visible Return Merchandise Authorisation # on the outside of the box will be rejected. For your protection, we will not accept any shipments without a valid RMA number clearly labeled on the outside of the box and the RIF form completely filled out and placed inside the box. This is to avoid not knowing whom to credit a return to.
We will notify you of your refund once we have processed the returned item. You can expect a refund to be sent within 2 business days of our receiving your return.
- The product must be returned within 10 days of receiving the Return Merchandise Authorization number (RMA#). Include the RMA Number with the returned product. Clearly label the carton with the RMA Number on the Outside. No refunds or replacements will be issued without an RMA number.
- All product returns to Alkaione Water® must be accompanied by proof or purchase, such as the original purchase receipt, invoice, copy of order or an emailed version of these confirmations.
- Products must be secured properly for shipping and packed appropriately. When shipping include all accessories, cables, and manuals. If you have any questions on packing procedures, please contact customer service for guidelines. Items returned with missing accessories or damaged due to improper packaging are subject to higher restocking fees.
Call +91 829 723-4141 for a RMA# and RIF form before returning any product, any product sent without these items will be rejected and returned to sender.
Dealers Products Return Policy
Dealer purchases and packages are not returnable.
Product Acceptance Policy
All returned product that does not meet the following criteria will not be accepted for refund and will be returned to customer.
- No refunds or exchanges will be issued on products that are not directly purchased from Alkaione Water®.
- Defective on arrival product must be returned unused in its original box with all accessories in the packing unused.
- All products returned to Alkaione Water® for monetary refunds must have been purchased directly from Alkaione Water®, and must be accompanied by a Return Merchandise Authorization (RMA) Number (contact customer service to obtain an RMA Number) and proof of purchase, and be in the original packaging, including all materials pertaining to the product, such as the cables, manuals, power cords, power supplies, software, etc.
- Products must be absent of visible markings, such as pen ink, labels, Velcro, magic marker, stickers, paint, oils and grease, glue, tape, etc.
- Products must be absent of physical damage, such as scratches, cracks, chips, tears, dents, compressions, etc.
- After issuance of a valid RMA Number the product must be returned within 10 days or the product will be refused.